Privacy Policy

Last updated: October 16, 2026

This policy explains how Notify Me Digital Marketing Services, doing business as Digital Avenue ("we", "us"), collects, uses and protects personal information. It covers our website and our customer messaging tool, the Digital Avenue CSR Inbox, which we use to answer Facebook Messenger and Instagram messages on behalf of the businesses we work with. We follow the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

Who we act for

When you message a business that is our client (for example, a clinic) on Facebook or Instagram, that business decides how your information is used. We process your messages only on that business's instructions, to reply to you and to help the business follow up on your inquiry.

Information we collect

• Messages you send to a client's Facebook Page or Instagram account, including text, photos and attachments, and the time they were sent.
• Basic profile information Meta shares with the Page: your name and a page-scoped ID.
• Details you give us in the chat, such as your name, mobile number, email and preferred appointment date, when you ask to book or inquire.
• Website contact details you send us by email or phone.

How we use it

• To read and reply to your messages on behalf of the business you contacted.
• To help the business schedule appointments, send confirmations and reminders you asked for, and pass your inquiry to their staff.
• To keep a conversation history so staff can see what was already discussed.

We do not sell personal information, and we do not use your messages for advertising targeting.

Automated replies

Some replies are drafted with the help of an AI service (Anthropic's Claude API) based on the business's own information, such as services, prices and clinic hours. Message content is sent to this provider only to generate the reply, and is not used by the provider to train its models. Questions about medical concerns, complaints and payments are passed to the business's staff.

Who we share it with

• The business you messaged, and its authorized staff.
• Service providers that run our tool: Meta Platforms (Messenger and Instagram), our cloud hosting provider, and Anthropic (reply drafting). Each receives only what it needs to provide its service.
• Government authorities, when required by law.

How long we keep it

We keep conversation records while we provide services to the business you contacted, and delete them within 90 days after that engagement ends, unless the business asks us to delete them sooner or the law requires us to keep them.

How we protect it

Data is stored on access-controlled cloud servers. Only logged-in, authorized staff can view conversations, and connections are encrypted (HTTPS).

Your rights

Under the Data Privacy Act you can ask to access, correct or delete your personal information, or object to its processing. See our Data Deletion page, or email us at tim@digitalavenueph.com.

Contact

Notify Me Digital Marketing Services (Digital Avenue)
246 Liwanag St., Libid (Pob.), Binangonan, Rizal 1940, Philippines
tim@digitalavenueph.com · +63 960 472 7295